Refunds
& returns.

In short: if a bottle is not genuine, arrives damaged, or is the wrong bottle, you are fully covered. We do not take returns for a change of mind.

Authenticity guarantee

Every bottle is checked before it ships, and its batch code is left readable so you can verify it with the house yourself. If you believe a bottle is not genuine, message us. We collect it free of charge and refund every dirham. You will not need to prove it.

Damaged or wrong item

If your parcel arrives damaged, or you received the wrong bottle, contact us within 48 hours of delivery with a photo. We replace it or refund it in full, your choice.

Change of mind

We do not accept returns or exchanges for a change of mind, or because you do not like the scent. This applies to opened and unopened bottles. If you are unsure about a perfume, message us on WhatsApp before you order and we will help you choose.

Also not covered

• A parcel returned because the delivery address was wrong or incomplete. We resend it once the delivery charge is paid again
• Courier delays. We will help you track the parcel, but a delay is not a reason for a refund

How refunds are paid

Approved refunds go back to the original payment method within 7 days. Orders paid with Tabby are refunded through Tabby.

Contact

WhatsApp +971 50 930 1032, every day, or email azcoatelier@gmail.com.