Refund policy

At AZ & CO. Atelier, authenticity is non-negotiable. 100% Authenticity Guarantee If you receive a fragrance that turns out to be inauthentic, we will refund you in full — no questions asked. Every product we sell is sourced directly from authorized suppliers, and we stand behind that completely. What's Covered Inauthentic or counterfeit product → Full refund, no questions asked Damaged item on arrival → Full refund or replacement Wrong item sent → Full refund or replacement, your choice What's Not Covered Change of mind after opening or use Incorrect address provided at checkout Delays caused by courier/customs (we'll help you track it, but this isn't a refund trigger) How It Works Contact us within 7 days of delivery via WhatsApp: +971 50 930 1032 Send a photo of the product and packaging If it's an authenticity claim, we verify against our supplier records — approved claims are refunded within 1 week No return shipping required for confirmed counterfeit items — keep it as proof, we'll make it right regardless Facing an issue? Reach us directly on WhatsApp: +971 50 930 1032 Our Promise We built this business on trust. If we ever get it wrong, we fix it — fast, and without friction.